Case Study: Empowering Natural Gas Teams with Critical Safety, Operations, and Company Insights
Training Segment: Compliance, Safety, Operational Procedures
Microassist partnered with a prominent natural gas company to revolutionize its employee and contractor training programs. Through a suite of computer-based training (CBT) courses, we helped ensure that safety protocols, operational procedures, and company updates were effectively communicated across all levels of the organization. By transforming existing PowerPoint presentations and source materials into dynamic, interactive eLearning modules, Microassist enabled the company to reinforce key safety concepts and compliance requirements, driving improved performance across various operational domains.
Modernizing training to enhance compliance
Many organizations face the challenge of keeping training content up to date with changing regulations and internal policies. If your organization needs to ensure compliance with the latest standards while engaging employees with interactive, modern training, this case study demonstrates how content transformation can meet those goals.
Objectives
- Content Modernization: Ensure all training reflects the latest industry standards, company policies, and best practices.
- Audience Engagement: Develop role-specific courses that cater to different job functions, from front-line supervisors to general employees.
- Efficiency Improvement: Streamline processes by providing clear, actionable guidance that employees can apply immediately.
Microassist specializes in creating customized, role-specific training that aligns with the needs of various departments and job functions. By targeting different supervisory levels and providing general employee training, our approach ensures that each learner receives relevant, practical content they can apply immediately.
Key Projects
- Safety, Security, Health, and Environment Courses
- Overview: We developed engaging and interactive courses on employee travel safety, workplace hazards, wildlife risks, and airborne illnesses to help create a culture of proactive safety, security, and environmental management.
- Objective: Strengthen safety awareness and provide clear expectations for handling workplace hazards.
- Learner Profile: All employees.
- Approach: Collaborated with subject-matter experts (SMEs) to convert PowerPoint slides into interactive CBT modules.
- Incident Awareness Training
- Overview: Microassist created a course to teach incident definitions, notification procedures, and incident data reporting. This scenario-based learning provided management the skills needed to handle incidents with confidence and clarity, reducing risks and improving response times.
- Objective: Equip supervisors with the tools to effectively manage incidents.
- Learner Profile: First- and second-line supervisors.
- Approach: Transformed slide decks into scenario-based elearning for real-world application.
- Change Management
- Overview: Microassist developed a 20-minute CBT module and a 2.5-hour instructor-led training (ILT) course to guide employees through the change management process. Microassist’s blend of elearning and ILT ensured employees understood the change management process and their roles within it, reducing resistance and improving implementation.
- Objective: Improve understanding of change management, roles, and system updates to drive efficiency.
- Learner Profile: All employees and contractors.
- Approach: Used the client’s change management manual as the foundation to create both an introductory online course and a more in-depth classroom training.
- Finance and Procurement Training
- Overview: Microassist created a training course to teach employees about procurement processes, approval workflows, and cost stewardship. For companies seeking to improve cost stewardship and streamline procurement, role-specific modules like these can provide the targeted training employees need to execute their responsibilities more effectively.
- Objective: Improve employees’ ability to manage procurement processes efficiently and maintain financial stewardship.
- Learner Profile: All client employees, with role-specific modules tailored to responsibilities.
- Approach: Collaborated with SMEs to develop targeted training modules that address the unique needs of different roles within the company.
- Security Awareness
- Overview: We developed a mandatory security awareness course covering facility access and security protocols. Security is paramount in industries where access to facilities and sensitive information must be strictly controlled. Microassist’s interactive security approach ensured that employees met security standards, helping mitigate risks.
- Objective: Ensure all employees and contractors meet the minimum security training requirements for the company’s facilities.
- Learner Profile: All client employees and contractors.
- Approach: Converted slide decks into interactive eLearning modules, emphasizing the importance of adhering to security protocols.
- Operations Overview
- Overview: Microassist designed 20 online courses focusing on the client’s internal management system, covering governance, operations, and expectations.
- Objective: Provide employees with a comprehensive understanding of the company’s governance and operational procedures
- Learner Profile: All employees and contractors, especially those in operational roles
- Approach: Used materials such as PowerPoint presentations and manuals to create role-specific training on company operations.
Outcomes and Benefits
- Enhanced Compliance: Our updated training ensured that the client remained compliant with both regulatory requirements and internal standards.
- Improved Safety Culture: The courses promoted a proactive safety culture by emphasizing key safety, health, and security protocols.
- Operational Efficiency: Courses on change management and procurement processes helped streamline workflows and improve resource management.
- Customized Learning: Role-specific modules tailored to employees’ responsibilities ensured relevant, engaging content for all learners.
- Increased Engagement: The interactive design of the courses significantly increased engagement and knowledge retention compared to traditional slide-based learning.
Collaboration Highlights
- Subject-Matter Expertise: Microassist worked closely with the client’s SMEs to ensure the accuracy and relevance of content.
- Adaptive Development: Our instructional design approach was tailored to meet the specific needs of each course and target audience.
- Feedback Integration: Ongoing feedback from stakeholders ensured that the final product met the client’s evolving needs.
Conclusion
Microassist’s partnership with its client exemplifies a successful collaboration in developing effective training solutions that address critical operational needs. By converting existing materials into dynamic learning experiences, Microassist significantly enhanced the client’s training programs, leading to improved safety, compliance, and operational efficiency across the organization.