Case Study: Texas Office of Attorney General – LMS Migration and Digital Learning Transformation

Client: Texas Office of Attorney General
Industry: Government, Public Sector

Overview
In an era defined by digital transformation, the ways in which organizations deliver information and foster learning have changed. Adapting to this new landscape is vital, requiring innovative strategies to enhance learning and engagement. With a longstanding history of creating digital learning environments for a wide range of clients, Microassist partnered with the Texas Office of Attorney General (OAG) to solve a critical challenge: migrating from an outdated Learning Management System (LMS) to a new, scalable platform capable of supporting approximately 4,000 learners.

Microassist’s challenge was to provide a more efficient, scalable LMS to meet the learner’s needs. For organizations seeking to improve their digital learning infrastructure, this case study demonstrates how a tailored LMS solution can ensure seamless learning experiences and improve reporting capabilities for a diverse audience.

Challenges and Objectives
The OAG’s primary challenge was transitioning from its older LMS to a more advanced, adaptable platform that would support blended learning while offering robust tracking and reporting functionalities. With 4,000 learners from diverse backgrounds, ensuring user engagement and accurate reporting were key priorities.

Key objectives for the project included:

• Seamless Migration: Moving existing learner records and content to the new platform.
• Enhanced Reporting: Generating activity and completion reports to provide detailed insights into learner progress.
• User-Friendly Experience: Designing an intuitive system that maintained learner engagement through streamlined navigation and ease of use.
• Scalability: Building a system that could grow with the organization and handle a diverse set of internal and external learners.

Does your organization face similar challenges in transitioning to a modern LMS?
Many organizations struggle with outdated systems that lack scalability and robust reporting tools. Microassist’s solution helped the OAG transition to a modern LMS through a new platform and ensuring a smooth transition.

The Solution
Microassist implemented a comprehensive, versatile LMS solution that met OAG’s needs for scalability, user engagement, and robust reporting. This new system offered:

• User Management: Simplified enrollment, customizable roles, and user groups tailored to different communities of practice.
• SCORM Compatibility: Seamless integration of SCORM-compliant elearning content, allowing for more dynamic learning experiences.
• Single Sign-On (SSO): Streamlined login for internal users, paired with multi-factor authentication for secure access for both internal and external users.
• Reporting Capabilities: Detailed completion tracking and regular site activity reports, providing OAG administrators with clear insights into learner progress.
• Custom Branding and Design: A theme aligned with OAG’s branding, offering a professional, cohesive user experience.
• Course Catalog: Visibility and access permissions tailored to both internal and external audiences, making course navigation simple and user-friendly.

Key Features and Benefits

• Efficient Migration: All pre-existing records were successfully migrated to the enhanced database, ensuring a smooth transition without data loss.
• User-Friendly Platform: With simplified user management tools, OAG administrators could easily handle enrollment, assign roles, and create customized learning paths for different groups.
• Advanced Security: Single sign-on (SSO) for internal users and multi-factor authentication for external users ensured the system remained secure while being easy to navigate.
• SCORM Compatibility: The LMS was designed to be SCORM-compliant, allowing seamless integration of existing and future elearning content.
• Robust Reporting Tools: The ability to track learner completions, generate site activity reports, and monitor course progress helped the OAG make data-driven decisions and meet compliance requirements.
• Customizable Design: The LMS was fully branded with OAG’s theme, delivering a consistent, professional experience that reinforced the organization’s identity.

By upgrading to a modern LMS that supports scalable, blended learning, the OAG achieved more effective learner management, robust reporting, and enhanced security, while maintaining a user-friendly environment.

Results and Impact
Through the implementation of Microassist’s LMS solution, the Texas OAG was able to:

• Improve Learner Engagement: The new platform’s intuitive design and enhanced features can help OAG maintain learner engagement and improve completion rates and learning outcomes.
• Enhance Reporting Capabilities: The robust reporting tools can provide administrators with comprehensive insights into learner progress, supporting data-driven decisions.
• Streamline Operations: The LMS’s customizable user roles and single sign-on functionalities can simplify administrative tasks, reducing time spent on user management and system access.
• Enable Future Growth: The scalable platform also positions OAG for long-term success, accommodating their growing learner base and evolving training needs.

Conclusion
By implementing a flexible, secure, and scalable LMS solution, Microassist helped the Texas OAG migrate to a modern learning platform that enhanced user experience, improved tracking and reporting, and supported the organization’s diverse learning community. This solution not only met OAG’s immediate needs, but also positioned them for continued success in the rapidly changing world of online learning.

Could your organization benefit from a similar LMS transformation?
If you are ready to upgrade your digital learning platform and increase learner engagement and provide robust reporting, Microassist has the expertise to help you migrate your systems, enhance engagement, and ensure scalable growth for the future. Microassist’s LMS solutions are designed to grow with your organization, offering the flexibility and scalability needed to support long-term learning and development goals.