Microassist

Web Development & Managed Services for Government Agencies

D.I.R. logo

Contract DIR-TSO-4196, Web Development and Managed Services
Texas Department of Information Resources (DIR)

Microassist, Inc., Vendor ID: 1742768479400
Microassist Certified Texas HUB #: 56092

As a longstanding Government Solutions provider, Microassist has served as a trusted enterprise technology partner for a variety of Texas state and local government organizations in need of custom web solutions that include design and development, hosting, content management, application development, maintenance, training, and support, business tools, and other technology services.

Services covered under this Web Development and Managed Services contract include

Commodity Codes are listed at the end of this page.

NOTE: Microassist also holds DIR a contract for Accessibility IT Services and Government Training Services.

How to Order

Contact Microassist to review your specifications, place an order or obtain more information.

  • For product and pricing information, call Donald Twining at (512) 794-8440.
  • Generate a purchase order, made payable to Microassist, Inc.
    NOTE:     Please reference Microassist’s contract #DIR-TSO-4196 and the service category(ies) below on your purchase order.
  • Fax your purchase order and quote forms to 512-794-8742.
  • Microassist will process the order and invoice your agency.

What Services Are Offered under This Web Development and Managed Services Contract?

Microassist offers comprehensive and fully managed web solutions, such as:

Website Design and Development

Microassist offers website design and development services including branding strategy and implementation, custom elements, database backends, Java, .NET and other platforms, responsive development, online training development, e-commerce and social media integration, usability audits, and collaboration tools.

Microassist staff includes experienced project managers, project analysts, web application developers, network engineers, technical writers, graphic artists, quality assurance and instructional design specialists. Services can be contracted under a fixed price statement of work or hourly contract. All work performed under statements of work are evaluated for 508 and TAC 206 and 213 compliance.

Microassist’s Web Application Development Division provides custom design and integration services developed for accessible web-based applications, including mission-critical database driven sites and/or open source and elearning solutions. Microassist’s custom developers are top-notch in analyzing customer requirements, designing real solutions using its rapid prototyping approach to design, developing applications and implementing final products. Microassist works together with the Texas Department of Assistive and Rehabilitative Services personnel to make certain that web applications and elearning solutions are compliant.

Managed Website Hosting (Shared or Dedicated)

Since 1996, Microassist’s Technical Services Division has offered shared managed hosting options to our state and private sector clients. Services include content management, website hosting, LMS hosting, CMS hosting, tier 1 and tier 2 application support, website monitoring, Domain Name Service (DNS), and eCommerce integration. Server technology options include Windows-based and Linux-based solutions with either open source or proprietary software packages.

Microassist also offers dedicated hosting for agencies having unique requirements. The dedicated model provides for network isolation, FIPS encryption and dedicated traffic monitoring. Agencies seeking dedicated FIPS compliant hosting are encouraged to provide its own equipment.

Accessibility

It is a company-wide belief and an entrenched part of the Microassist culture that accessibility is more than a simple checkbox to meet a requirement. We are passionate about making all products usable by people with no vision, limited vision, hearing challenges, and mobility challenge, and we provide strategies for cognitive awareness design. Microassist helps our customers understand the accessibility issues related to their unique circumstance.

Microassist’s staff members, which include analysts, developers, technical writers, instructional designers project managers, and quality assurance personnel, are fully versed in accessibility guidelines as they relate to their work. Microassist offers a suite of accessibility services ranging from accessibility training to product evaluations and analysis to product development consulting and remediation.

Learning Management System (LMS)

Microassist’s Training Division offers leading-edge instructional design products to the State of Texas. With the surge in state agency online training, Microassist facilitated this demand with a low-cost, high-value LMS service. Using open source technology with no per user or per CPU fees, Microassist provides an infrastructure capable of training thousands of students simultaneously and offers a wide array of LMS and web-based training solutions. By using well supported and Section 508-compliant solutions, Microassist can offer our customers robust systems with:

  • No Hidden Costs – No per user/per CPU/per course fees
  • Project Pricing – Cost is based on the customer’s individual LMS configuration, instructional design and service needs.
  • Hosting Option – Options for dedicated and shared services are available.
  • Easy Transition – Our customers own the work product. Our services are focused on assisting in instructional design, site configuration, custom coding and hosting. The customer may transition the work product in total in-house or to another hosting facility in accordance with the hosting agreement.

Maintenance, Training and Support

All package levels include a course on content management and reporting. Additional custom training options are available.

The customer and Microassist will agree on a long-term maintenance plan. In general, Microassist will retain responsibilities for server and database maintenance including the application of service packs, database optimizations and backups. The customer generally retains authority over content. Support is generally bundled into service class.

In addition to its standard courses, Microassist offers a wide array of web technology courses including accessibility, Agile, Service Oriented Architecture, Java, JavaScript, HTML/XHTML, ITIL, SQL Server and other web-based technology courses. Microassist also provides a wide array of security courses oriented toward securing website infrastructures.

Web Content Management Systems (CMS)

Microassist helps its customers achieve a high level of program success with the necessary content management applications that best meet their needs. In this, Microassist provides content and data assessments, transfers, development and deployment, content management solutions, project management, statistics tracking and technical writing services.

Content management systems keep track of every piece of content on your website, much like the way your local public library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or other website assets.

As part of its CMS services, Microassist offers Content Assist should the agency prefer to delegate the data entry task. This can include making documents, presentations and other electronic media Section 508 and TAC 206/213 accessible.

Business Tools

These services include strategic planning, pre-project analysis, security policy development and analysis, creative briefs for website copy, e-commerce shopping cart tools, risk management, web analytics, web productivity and collaboration tools, web search engine optimization, website marketing and website traffic analysis.

Microassist offers a complete package of solutions for ensuring web planning, implementation, hosting and management, and maintaining web application security. We’ve helped a variety of customers, from those with small eCommerce sites to organizations with the highest volume sites in the country, secure their web applications.

Domain Name System (DNS) Management

Microassist will assist in setting up and managing the name registration and domain name hosting for your website. Options include name registration, commercial hosting, SSL key registration, and code signing. The Microassist hosted DNS service is available for projects requiring advanced DNS support such as Reverse IP Lookup and other features not widely supported.

Turnkey Solutions

Microassist offers fixed price turnkey solutions whereby a customer is presented with a fully functional, Section 508 and TAC 206/213-compliant, content managed site.

The finished site is ready to use and includes application code development, component installation, database configuration and website deployment. Other processes necessary for the initial and ongoing product operation are defined within the statement of work.

Contract Information

Please visit the links below for more information about our contract, or DIR’s website.

For more information on DIR’s Cooperative Contracts program, visit DIR’s Cooperative Contracts page.

Pricing

Please visit the link below for pricing information.

Contact Information

Microassist Contact

Donald Twining
8500 Shoal Creek Boulevard, Suite 4-225
Austin, Texas 78757
Phone: (512) 794-8440
Fax: (512) 794-8742
[email protected]

DIR Contact

Jennifer Kim

Warranty Information

The following warranty is provided for Microassist’s Web Development and Managed Services through this contract:

The Customer has 30 days from the date of deliverable invoice to inform Microassist of its determination that Microassist has made errors in the completed deliverable.  Customer will immediately inform Microassist of the Customer’s determination.  Microassist shall make such corrections and revisions as are necessary so that the unacceptable in-scope deliverables are satisfactory to Customer and shall be corrected without cost to Customer.  Correction is limited to rework of the unsatisfactory in-scope work without change(s) to the original specifications and without regard to the amount of the effort expended on the original deliverable.  Because of the nature of the services provided, Microassist does not offer a return policy, but will warrant deliverables according to the provision above.

 NIGP Commodity Codes

208-54 – Internet and Web Site Software for Microcomputers
209-54 – Internet and Web Site Software for Main Frame Computers
209-87 – Software for Mini-Mainframe Computers (Not Otherwise Classified)
915-96 – Web Page Design and/or Management Services
920-03 – Application Service Provider (ASP) – (web based hosted)
920-18 – Computer Aided Design Services
920-24 – Data Conversion Services
920-27 – E-Commerce Software Development Services
920-34 – Media Conversion Services
920-35 – Modification of Existing Equipment (Including Cost of Parts)
920-37 – Networking Services (Including Installation, Security, and Maintenance )
920-40 – Programming Services, Computer
920-45 – Software Maintenance/Support
920-46 – Software Updating Services
920-47 – Support Services, Computer (Includes Computer Warranties)
920-48 – Storage Services, Data Media
920-56 – Systems/Executive Software, Microcomputer
920-65 – System Requirements Quality Assurance Review
920-91 – Training, Computer Based (Software Supported)

MENU