Professional Development

The two most valuable resources for an organization are its employees and customers. Therefore, it is essential for organizations to provide professional development skills training to their employees, at every organizational level.

Programs

MicroAssist recognizes that each organization's needs are unique and that teaching a standard curriculum on a one-time basis may not achieve your training goals. A customized program allows us to work with you to help define your organization's needs and develop a training program that builds on your best practices.

To have a consultant contact you about a program, please fill out our Information Request Form.

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• LEADERSHIP DEVELOPMENT PROGRAM

  • MicroAssist’s Leadership Development Program is designed to deliver a comprehensive solution to your organization’s performance training needs. This program drives your current and future organizational leaders to develop the competence required to lead.

    MicroAssist consultants will design a program around your needs, including the leadership challenges your organization is facing, with a systemic focus on change.

Professional Development Courses

MicroAssist's professional development courses are available for groups of any size.  All sessions involve facilitated discussion, group activities, and adult learning principles.

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• CUSTOMER SERVICE IMPROVEMENT
  • The Importance of Customer Service
  • Identifying customers' needs
  • Presenting a consistent face to the customer
  • Building customer loyalty
  • Creating an organizational culture of customer service
• CHANGE IN THE WORKPLACE
  • Understanding the value of change
  • Communicating change across an organization
  • Strategies for managing change
  • Leading and implementing the change effort
  • Employee involvement
• SALES EXCELLENCE
  • Vital sales qualities
  • Understand the sales process
  • Successful sales principles
  • Conducting a successful sales presentation
  • Negotiating and overcoming objections
  • Closing the sale
• EFFECTIVE COMMUNICATION
  • Understanding interpersonal communication
  • Communication styles
  • Principles of verbal and written communication in the workplace
  • Planning an effective message
  • Communicating with challenging personalities
• DEALING WITH CONFLICT IN THE WORKPLACE
  • Types and causes of conflict
  • Personal motivators and conflict
  • Strategies for managing conflict
  • Confronting conflict
  • Resolving conflict through communication and behavior
  • The importance of attitude and feedback
• LEADERSHIP
  • Traits of quality leadership
  • Principles of leadership behavior
  • Understand leadership styles and capitalize on individual strengths
  • Motivating others
  • Communicating effectively
• MOTIVATING AND COACHING EMPLOYEES
  • The role of coaching in leadership
  • Communicating clear expectations
  • Motivation types
  • Principles of motivation
  • Job design and effects on employee motivation
  • Providing quality feedback
• IMPROVING TEAM EFFECTIVENESS AND PERFORMANCE
  • Understanding how to work within a team
  • Defining team goals
  • Team development stages
  • Making decisions as a team
  • Dealing with conflict
  • Communication strategies
• MANAGING STRESS
  • Defining stress
  • Identifying causes of stress
  • Behavior styles and stress management
  • Managing time and priorities
  • Attitudes, activities, and behaviors for managing stress
  • Communicating obstacles and solutions
• PROBLEM SOLVING
  • Understanding problem solving
  • Identifying and defining the problem
  • Analyzing the problem
  • Developing criteria for the solution
  • Selecting the best solution
  • Implementing the solution
  • Enhancing cooperation and limiting competition
• TIME MANAGEMENT
  • The importance of planning
  • Prioritizing for high payoff
  • Understanding the value of your time
  • Establish time management processes and deal with interruptions
  • Write and stay accountable to goals
  • Develop a time management plan
• ACHIEVING ORGANIZATIONAL GOALS
  • Understanding performance management and its role in achieving organizational goals
  • Design and implement a plan for performance management
  • Communicating organizational goals
  • Understanding the role of compensation and motivation
  • Providing effective feedback and communication
• IDENTIFYING AND HIRING TOP EMPLOYEES
  • Identifying hiring problems
  • Quantifying the cost of turnover
  • Understanding what you are recruiting for
  • Developing an accurate job description
  • Preparing for an interview
  • Behavioral-interviewing techniques
  • Accurately assess an applicant for the job
• DEALING WITH DIFFICULT PEOPLE
  • Understanding different behavior styles
  • Style-flexing for effective results
  • Techniques for dealing with destructive behavior
  • Dealing with stress and confrontation
  • Communicating with tact and diplomacy
• DECISION MAKING
  • The decision making process
  • Factors that influence decision making
  • Decision making techniques
  • Uncertainty and risk
• CONDUCTING EFFECTIVE MEETINGS
  • Establishing a baseline for productive meetings
  • Determine meeting goals and objectives
  • Creating the agenda
  • Identify and define roles
  • Meeting ground rules
  • Creating engaged participants
  • Meeting checklist and accountability